Comments on: How not to Use Social Media, Part 2

By: GraysOnTrays

GraysOnTrays — Wed, 16 Dec 2009 14:00:13 +0000

Banning bagged lunches? I've been to WV and I've taken a lunch, but I have never gotten in trouble. Maybe that's a benefit of munching on sandwiches between runs.

Banning potlucks? I can see banning hotpots, if only to prevent the electrical system from blowing. But banning potlucks seems so ... draconian.

There's also the issue of having banned "aggressive carving."

As for the Facebook page, customers can be a pain in the neck. But someone has not handled the situation well.

By: snowprofessor

snowprofessor — Wed, 16 Dec 2009 09:15:19 +0000

not all together surprising considering what Welch has done in the past.

They drove the traveling ski school SkiJammers away by enforcing a strict "No bag lunch" policy. If you want to bring your own lunch, Welch requires that you eat it in your car and not in any of their buildings. The logic was that people who bring bag lunches will not buy their cafeteria food.

So now SkiJammers doesn't go their any more...instead taking their 1,500 lift tickets elsewhere each Saturday.

They don't allow "pot-lucks" at snowboard contests (which is a bummer because parents would always get together to bring a bunch of hot food for kids and coaches).

By: The Angry Snowboarder

The Angry Snowboarder — Tue, 15 Dec 2009 22:47:30 +0000

So many people fail at understand how social media actually works. I was reading something from Vail about what they plan to do with social media and all I could think about was how they flipped out when I slammed Keystone for having ski patrollers that were over the top. They could have handled it better and yet in the end its costing them.

Guess resorts need to step out of the dark and into the light with how to effectively utilize their social media.

By: Shayboarder

Shayboarder — Tue, 15 Dec 2009 21:16:55 +0000

Wow I can't believe the mountain would have that person talking directly to guests that way. Social media is huge and each day that person gets to have a conversation with a guest that could leave a lasting impression, obviously you want to leave a positive one and not a negative one.